eyecare & exclusive brands of eyewear brampton

-useless online booking system
-no answers to phonecalls or replies to emails
-office staff seem poorly trained in using the technological tools available to them
Online booking is a waste of time as the office is still using their in house books which I was told by Cherly after I finally was able to speak to somebody. Why even have the online option available if you're not going to use it properly?
I attempted to use the online system to book an appointment and because it's not updated I was able to book an appointment when the doctor was off. Fantastic. I received an email which I replied to and never heard back till I finally got ahold of someone after calling for a couple days. Cheryl struggled to find my appointment and had no clue who I was or that I even had an appointment. I've emailed and I've called multiple times to try and reschedule but nobody replies or seems to hear the phone ringing. I was only able to get through the day before my appointment and shocker, nothing available when I'll still be in the city.
We can all excuse a bit of "busy"ness due to covid but this experience has been extremely offputting as I'm traveling from three hours away and the best I get from the receptionist is a snide "sorry I couldn't help you." Three generations of my family have been seeing Dr. Poncho for the last 20+ years. It's super disappointing to be treated this way after such a long relationship.

My hubby and son needed new prescription glasses. I wanted to make certain they went to the best Eyecare business around. I used Google and Mac & Co Eyecare came up with all 5 star rating. And after our visit to this establishment. They are both very happy with they new glasses and staff. This place is like no other the level of service and the variety of brands is like no other location you would ever visit. Dr. Sandeep did an amazing job with the examation. Up to there commitment date on your finished product was on time. The prices are very reasonable and if you find something you like they will work with you which is so comforting for these unpredictable times.

A+
I originally came to this location because my eye got poked by accident. Dr. William Poncho gave my the information I needed to keep my eyes healthy and scheduled a follow up appointment. I had such a good first impression I decided to schedule a full eye exam. William was very thorough and my exam was great because of good conversation talking about sports and other cool things. This gentleman is a true professional, highly recommended.
After my prescription was written, Cheryl helped me find a pair of great frames. She was very knowledgeable and seemed to have an intuition of what a customer wants and needs. Her customer service was not rushed and you can tell she truly cares that you get the very best for your eyes.
Altogether Mac & Co has great pricing, is very professional and good hearted. It's not just an eye place it's an extraordinary experience. If your looking for an eye exam or in search of a wide variety of eyewear, this is the spot! This is my first Google review and this location is why. Check it out!

Unbelievable service from the optometrist and the opticians! They truly care about the people they serve, and they have eyewear products for everyone......including high level frames for those who desire true high quality design and workmanship. I would recommend Mac and Co to all my family and friends.

Unbelievable service from the optometrist and the opticians! They truly care about the people they serve, and they have eyewear products for everyone......including high level frames for those who desire true high quality design and workmanship. I would recommend Mac and Co to all my family and friends.

I had a great experience shopping for new eyewear. Cheryl helped me find a unique pair of glasses that suits my style. They have a great selection of brands to choose from. I also managed score big in their lucky envelope promotion!

Absolutely stellar customer service. Cheryl was so helpful and honest about what fit my face nicely. I feel great in my selections of frames I chose.

I have dealt with Cheryl at her location in new market (in vision optical) and absolutely loved the process and how easy she made it finding the right fit frame for me, that when I needed new glasses I came back to them and found out hey have this location in Brampton! Not only fabulous customer service but also a very upscale and modern looking optical location. I plan to continue purchasing from them they have a client for life! May I also add they have a wide variety of designer frames as well as affordable!
If you are looking to get new glasses and deal with a pleasant group of people I would highly recommend Mac & co eyecare.

I’m very ecstatic that I discovered Mac & Co. This store is heaven for those people that are into fashion eyewear. I was able to get a very rare pair of sunglasses by Mastermind Japan (Limited Edition 1 of 500 ever made). These could very well be the only pair of this kind in Canada, and it shows you the type of selection these guys carry. It was an absolute treat dealing with Cheryl, she knew exactly what I was looking for and I couldn’t be happier. I highly recommend Mac & Co to anyone in Toronto that is looking for really cool and unique eyewear.

This will now be my forever glasses store, not only do they carry some of the most exclusive glasses, the service there is top notch! Very knowledgeable and helpful! I will definitely send everyone this way.
One of the only places that carry Bape frames and other exclusive collection that you would never find any where else .
Cheryl was able to find my and my wife bape frames that you couldn't be pressed to find anywhere else.
I'm always coming here and sending anyone who needs glasses or frames their way 👍👍👏👏

I got my glasses from Mac & Co Eyecare last week and I absolutely love them! They have such a wide selection of frames and a price range that fits everyone budget. Thanks for all your help and I will be seeing you soon for sunglasses

Recently visited Mac & Co for a routine check up. What a fantastic eye care center, from the welcoming to the good bye, the staff at Mac & Co made sure to make the process of my eye check up an easy and enjoyable experience!
Very knowledgable and understanding of what you need when you purchase their products!
They take pride in their brand and it shows, go check them out for yourself!

Cheryl and Nicole are some of the most helpful opticians I've ever met. Been wearing glasses since I was 12, and I have a light sensitivity. They can help you with everything you need. And will help you get through a new pair or just lenses. Both my son and I have gotten pairs here. Highly recommend, especially if you need something different that isn't run of the mill off the rack lenses.

Mac & Co Eyecare offers a wide selection of brand names frames as well as fashion forward styles. The staff is mazing and very knowledgeable. They offer a comfortable experience in their modern and contemporary office. I have no hesitation or reservation in recommending them for all your eye care services. Continued success!

Cheryl & Michael are some of the most enthusiastic and knowledgable people in Brampton's eye care and eyewear industry. The selection of designer frames from all over the world is something else. The location stocks some of the highest quality and best-looking frames I have seen anywhere. The eye examination doctor Dr. William Poncho onsite is a very knowledgeable and experienced optometrist with a suitable bedside manner. In these times, to save 50% off my lenses was a big help. I highly recommend a visit; it was worth the drive for me.

Great people amazing service and different brands that I have never seen before! I will definitely be going back!

Fantastic experience at Mac & Co!
The selection and service was amazing. They went above and beyond in helping me choose the correct eyewear. I would highly recommend this optical in every way!

Amazing customer service! Love the selection of frames!

Great experience! Amazing selection, Nicole was fantastic and very helpful. I normally struggle to find a pair of glasses I like and they had tons of options.
The store is clean, bright and welcoming. Would recommend for anyone!

Basic to ultra boujee This unique optical atelier has it all ! Fabulous selection of eyewear, outstanding customer care. Very attentive. My husband and I left with beautiful new eyeglasses . We left the shop feeling like family!
Highly recommended.
Thank you to all on the Mac & Co team!
We’ll be back shortly for our sunnies
C

I discovered Mac and Co because my Optometrist moved his office and partnered with these guys at Mac and Co. The best customer service by far, so friendly and helpful. They have a great selection of frames and their prices cannot be beat. I highly recommend this place!!!!

As soon as I walked in to this business I felt welcome. The optician on staff is very knowledgeable. The selection of frames is very modern.